FAQ

Assembling your new Riide

• Unboxing the Riide
• Step 1: insert seat post
• Step 2: secure handlebars
• Step 3: install front wheel
• Step 4: thread pedals
• Step 5: inflate tires
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General

• Riide Customer Code of Conduct
• Where can I find the serial number?
• Where are the bikes built?
• Can I pedal in addition to using the throttle?
• Are there different frame sizes?
• Where can I buy replacement parts and accessories?
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RiidePass

• Qualifying for RiidePass
• What's included in the Riide Maintenance Service?
• How does RiidePass work?
• Can I still buy a Riide bike outright?
• Is shipping included?

Performance

• How much does the Riide bike weigh?
• How fast does a Riide bike go?
• What is the range on a full charge?
• What variables effect the range of the Riide bike?
• Is the Riide bike ready for the rain and snow?
• Why is the Riide bike singlespeed?

Charging + Battery

• ★ What happens if my battery dies?
• Tips for storing your bike
• How long does it take to fully charge the battery?
• Is the battery removable?
• Can I leave my Riide bike plugged into the charger overnight?
• What can I do to lengthen the life of my battery?

Maintenance

• How do I service my Riide bike?
• How do I know how much air to put in my tires?
• How do I make sure my chain is running smoothly?
• How do I clean my frame?
• My brakes are making noise, how do I make it stop?

Shipping

• Do the bikes ship fully assembled?
• Does Riide ship to my country?
• How much does shipping cost?

The Riide 2

• Can I trade in my Riide 1?